Support
Technical support
Anything about a running server. A ticket from the client area is fastest — it arrives with the server attached.
support@flowvds.comContact
Talk to the people who run the servers.
No call centre, no tiered script. Pick the queue that fits and you reach someone who can act on it. Everything below is answered from Dubai by FLOW DIGITAL – FZCO.
Sales
Sales and pre-order questions
Capacity checks, volume pricing from five servers, countries we do not list yet, and whether a plan will carry your workload.
sales@flowvds.comBilling
Billing and invoices
Invoice copies, payment method changes, purchase orders, refunds and anything else with a number on it.
billing@flowvds.comAbuse
Abuse reports
Report network abuse from our address space. Include the IP, timestamps with a timezone, and raw log lines — reports without evidence cannot be acted on.
abuse@flowvds.comRegistered office
FLOW DIGITAL – FZCO
- ADDRESS
- Building A1, Dubai Digital Park
Dubai Silicon Oasis
Dubai, United Arab Emirates - ENTITY
- Free zone company registered in Dubai. Trade licence details on request and on every invoice.
- LANGUAGES
- English, Arabic, Russian
- INVOICING
- US dollars, issued from the United Arab Emirates
This is a registered office and administrative address, not a data centre, and it does not take walk-in visits. Write first and we will arrange a meeting if one is actually useful.
Before you write
Two things resolve a ticket on the first reply.
- Say which server. The IP address or the ID from the client area. "My server is slow" with no identifier costs a full round trip.
- Say what you already checked. Output from
ping,mtr,dmesgor the application log, with timestamps and a timezone.
Security disclosure. Found a vulnerability in our panel or
infrastructure? Write to legal@flowvds.com
with the detail and give us a reasonable window to fix it. We will not pursue anyone
acting in good faith.
Or skip the conversation entirely.
Plans, countries, network detail and the legal terms are all published. Nothing is held back for a sales call.